information

Covid-19

To make sure we are keeping you and our staff safe on you next stay at the Dunedin Palms Motel we have outlined the change in procedures during each government Level to insure minimum risk.

 

Level 1: Normal Operation

Level 2: Extra Cleaning of all touch services, door handles, hand rails, light switches, and all other main touch points. Reception Hours will be limited with more contactless communications.

Level 3: Items will be removed from Units such as cushions, extra TV remotes, compendiums, to avoid excess cleaning. Extra cleaning of all touch surfaces will be carried out. Rooms will be on a rotation schedule so that there is a two day vacancy in each room before it is available for use again. No daily servicing but extra amenities can be added to your room or delivered to your door upon request. Reception will be closed and only contactless check in will be available.

Level 4: Emergency rates in place for guests that need somewhere to stay during lockdown, procedures the same as during Level 3.

Cancellation Policy – Whilst our cancellation policy stays in effect, if you notify us that you are coming to town for a specific public event, eg. Concert or Sports Game and this gets cancelled within 48 hours of arrival we will waive any cancellation fees. If you have not notified us that you were coming for an event and it gets cancelled or you have a non-refundable booking and are unable to make it due to a change in government levels we will reschedule your booking to a later date free of charge (subject to availability) refunds will not be given.